Frequently Asked Questions

Everything you need to know about shopping with OXXO.

What is the OXXO shipping policy?

We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for those who need their fashion fix faster.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for style-specific advice.

What payment methods do you accept?

OXXO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.

Are OXXO products ethically sourced?

Sustainability and ethics are at our core. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to reduce our environmental footprint.